Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect depends on how you interact with SoundScape Studios.

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you book a studio session, contact us for inquiries, or subscribe to our newsletter. For example, when booking a session with our head engineer, Hank Williams Jr. IV, we require your contact information for scheduling and communication purposes.
• Payment Information: When you make a payment for our services, we collect the necessary payment information, such as credit card details or other payment method information. We use secure payment processing services to handle this information, and we do not store your payment details on our servers.
• Usage Data: We automatically collect information about your interactions with our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us understand how you use our site and improve its functionality.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that enable us to recognize you and remember your preferences. You can control the use of cookies through your browser settings.
• Audio and Visual Recordings: If you record in our studios, we may retain audio and visual recordings of your sessions as per our agreement with you. These recordings are stored securely and used only for the purposes specified in our contract, such as providing you with the final product.
• Marketing Data: With your consent, we may collect data related to your marketing preferences, such as your interest in receiving promotional emails and updates about our services.

2. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services:

• Providing Services: We use your personal information to process your bookings, schedule studio sessions, provide customer support, and deliver the services you request. For instance, if you are working with our resident producer, Jolene Parton-Cash, we use your contact information to coordinate your recording schedule and preferences.
• Communication: We may use your contact information to send you important updates, notifications, and marketing communications about our services, special offers, and events. You can opt-out of receiving marketing communications at any time.
• Improving Our Website and Services: We use usage data and cookies to analyze how you use our website and services, identify areas for improvement, and personalize your experience.
• Security: We use your information to protect the security and integrity of our website, services, and customer data.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Analytics and Research: We use anonymized and aggregated data for analytical and research purposes to improve our business operations and develop new services.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted over the internet.
• Secure Storage: We store your personal information on secure servers and databases.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
• Payment Processing Security: We use PCI DSS compliant payment processors to ensure the security of your payment information.

While we strive to protect your personal information, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

4. Your Rights

You have certain rights regarding your personal information under data protection laws, including:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes and in certain other situations.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [email protected] or call us at (615) 555-7654. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

If you have any concerns about our handling of your personal information, you also have the right to lodge a complaint with the relevant data protection authority.